Start with the problem you want solved
Explain whether the problem is no hot water, inconsistent temperature, a visible leak or insufficient supply during busy use.
Copperton: planning the visit
When a plumbing problem follows an older alteration, explain which fixtures changed and when the symptoms began. A slow drain, a supply leak and a service-line problem call for different investigations. Request a diagnosis before approving broad replacement, and ask how access openings and surface restoration will be handled.
