Start with the problem you want solved
Explain whether the problem is no hot water, inconsistent temperature, a visible leak or insufficient supply during busy use.
Kearns: planning the visit
For a recurring drain issue, record which fixtures back up first and whether the problem follows laundry, shower or kitchen use. That sequence helps distinguish a local obstruction from a broader drainage concern. Ask what the diagnostic visit includes before approving a cleaning method or a larger excavation.
